Customer Experience
Customers often praise the friendly, patient service at Fred M Susan Auto Body, with Rafael and Dennis mentioned by name. Reviewers describe feeling comfortable throughout the repair process and appreciate the team’s flexibility, kindness and welcoming approach.
Repair Experience
Reviewers frequently praise the quality of the bodywork and the finished appearance of their vehicles. Many describe efficient service and cars returned looking like new. Several also mention the extra care of a wash and vacuum before pickup.
Communication & Care
Customers value clear pricing and regular updates about their repairs, including text messages. Reviews also highlight the team’s coordination with insurance companies and its efforts to explain the next steps, helping customers feel informed throughout the process.
